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Refund & Cancellation Policy

This policy outlines the terms under which refunds and cancellations are processed at Drishti Digital Library.

1. Membership Cancellation

Cancellation Time	Refund Amount
Within 24 hours of purchase	Full refund (100%)
Within 3 days of purchase	90% refund
Within 7 days of purchase	75% refund
After 7 days	No refund

Note: Refunds are calculated based on unused days of membership. Any promotional discounts availed will be adjusted in the refund amount.

2. How to Request a Refund

Contact us via phone or WhatsApp at +91 98765 43210
Provide your membership ID and reason for cancellation
Submit a written request (can be via WhatsApp)
Our team will verify and process within 3-5 business days

3. Refund Processing Time

Once approved, refunds will be processed within 5-7 business days
Refunds will be credited to the original payment method
For UPI/Net Banking: 2-3 business days
For Credit/Debit Cards: 5-7 business days

4. Non-Refundable Situations

Membership terminated due to violation of rules
No-show without prior intimation
After using more than 50% of the membership period
Special promotional or discounted memberships (unless specified)

5. Shift Changes

Shift changes are allowed once per month at no additional cost
Subject to availability in the requested shift
Must be requested at least 24 hours in advance

6. Payment Gateway

All online payments are processed securely through Cashfree Payments. In case of any payment failure or double deduction:

Contact our support immediately with transaction details
Provide bank statement if requested
Refund for failed transactions is processed within 24-48 hours

7. Contact for Refunds

Phone: +91 98765 43210
WhatsApp: +91 98765 43210
Timing: 9:00 AM - 8:00 PM (Mon-Sat)
Address: Sakchi Main Road, Jamshedpur, Jharkhand - 831001

Last Updated: January 2026